First County Bank Profile

#FrontlineFridays

We have great employees here at First County Bank; from our CEO, to our tellers, to people in the back office, we all have a vested interest in you the customer. What makes First County Bank so unique is not only our interest in the customer, but our commitment to the community. Our frontline staff is out in the community every day from standing behind the counter to volunteering at various community events.

Over the next several weeks, we have the honor of profiling the great staff we have out on the “Frontlines” in a series dubbed, #FrontlineFridays. Be sure to check-in every week as your favorite branch or customer service representative may just be our weekly profile!

For more information on Branch hours, locations or directions or to locate the branch nearest you, click here.

First County Bank Profile

First County Bank Profile: Tom Bouton

1My name is Tom Bouton.  I have worked in the bank since its name change from Stamford Savings Bank to First County Bank 28 years ago, June 1989.

I have been married for 36 years to my wife Annette, have two grown-up daughters Alyssa and Wendy, and currently a dog named Howard and a fish named Gil, all of whom reside in Stratford, CT. I spend my out of work time, long and short distance road and trail running, writing, reading, listening to a selected variety of music, and enjoying my memberships in two Irish/American clubs.

I am an Accounting Specialist in the Corporate Finance Department. While I have many responsibilities, my primary function is Cash Management. Although it isn’t as constant as others, I do enjoy working with the fellow-employees and customers I interact with, and help them as much as I can.

Well it’s summer time and though I am not really a summer person (loving Autumn the best) it is easier to run on the roads and not worry about falling on winter ice, especially when training for marathons.

My favorite bank moment?

Actually, there have been more than one of them, but I think I’d have to say the time of our complete building renovation about 8 years ago. It gave all of us and me especially, a chance to work in temporary situations alongside, across from, and/or surrounded by members of other departments. I could see and hear how they dealt with their own functions.  I got to know some of what they did.

Thanks for the memories.

Tom

First County Bank Profile

First County Bank Profile: Anna Maria Pace

AnnaMaria Pace

Anna Maria Pace

Meet Anna Maria Pace, Assistant Vice President, Branch Manager of the West Main Street Branch NMLS# 773365.

Tell us a little about yourself.
I’ve been with First County for 8 years, the last 4 years as a Branch Manager at the West Main Street office; I have been in banking for a total 34 years.   I live in Stamford with my two children and four dogs.  When I am not working, I enjoy spending time with my kids and just relaxing at home.

What is your favorite part of your role at First County Bank? 
My favorite part of my role is being able to make a difference in a customer’s life. I love getting to know people and helping them find the best solutions to their banking and financial needs.  It is extremely rewarding when customers that I have helped throughout my career continue to come back for additional banking/financial needs and refer their family and friends to me.

What is the most frequent question you receive from customers? 
“I know you can help me with this problem” or “I need your help”

What is your favorite thing to do during the summer?
I love being outdoors, going to the beach or pool, shopping and spending time with friends and family.

What is your favorite First County Bank moment?
My favorite First County Bank moments include helping a family of six (with 4 small children) close on their first home just in time for summer and closing on a very difficult home equity line of credit to help fulfill a couple’s dream kitchen.

First County Bank Profile

First County Bank Profile: David Van Buskirk

Van Buskirk,DavidSMMeet David Van Buskirk, Assistant Vice President and Business Development Officer.

Tell us a little about yourself.
I have been with the Bank for 5 years as of this month. I reside in Norwalk with my wife of almost 45 years. We have two children together, Christa and Matthew. Sports have always been a passion of mine, especially baseball and soccer. I have either played and/or coached more of my life.

I enjoy being active in my local community. Some of my involvement consists of: Past President and current Board Member of the New Canaan Chamber of Commerce, current Board Member of the New Canaan Lions Club, member of the Finance Committee for the New Canaan Nature Center as well as a volunteer for Junior Achievement.

What is your favorite part of your role at First County Bank?
My favorite part of the role I have at First County Bank is helping clients and prospects find solutions to their needs.

What is the most frequent question you receive from customers?
The most frequently asked questions I get from customers and prospects revolve around advice and solutions to their needs, and of course, “how long will it take?”

What advice would you give someone looking to start or further develop their business?
When I speak to someone looking to start a business or grow the business I usually start with a discussion of their Business Plan, moving on to projections and succession planning as well. These plans are all important during the start/growth phases of a business.

What success story can you share of how a business has benefited from a financial solution?
My favorite success story stems from my first year with the Bank. I was able to continue an important relationship with a former client, after discussions on the “community first” approach of First County Bank. This former, now current, client has become an excellent customer of the Bank with multiple accounts, a Commercial Loan and has been the source of new prospect referrals as well.

First County Bank Profile

First County Bank Profile: Jagjiwan Singh

Jagjiwan Singh

Jagjiwan Singh

Meet Jagjiwan Singh, Assistant Vice President and Business Development Officer.

Tell us a little about yourself.
I enjoy spending time with my kids – taking them to the park, playing soccer or most recently taking my younger son to the baseball diamond. On the weekends I participate at my local temple in Norwalk, where I help serve food to the community. I’m also a big fan of basketball – Go Knicks!

What is your favorite part of your role at First County Bank?
I enjoy spending time with business owners and learning about their specific business needs as well as assisting them any way I can to help their business grow.

What is the most frequent question you receive from customers?
“What are the rates and fees?”

What advice would you give someone looking to start or further develop their business?
If you’re looking to further develop your business, don’t underestimate your Business Relationship Manager. Always work closely with them, as they are experts in this field.

What success story can you share of how a business has benefited from a financial solution?
My most recent client success story relates to our BusinessFirst Express Loan. I had the opportunity of assisting a client who received a bid for a large project, but didn’t have enough funds to purchase materials. They were also limited on time, which added extra pressure to the project.  Due to the BusinessFirst Express product, we found a solution for them via a BusinessFirst Express Line of Credit and got them approved and funded within a week!

First County Bank Profile, Trends & Tips

Business Banking with Sara Tucker

senior vice president, director of business banking

Sara Tucker

Meet Sara Tucker, Senior Vice President, Director Business Banking.

Tell us a little about yourself.
I came to First County Bank two years ago with over twenty-five years of experience in the commercial banking world. Much of my prior experience consisted of a mix of community banks and larger institutions. I was eager to start at First County Bank as I enjoy working in a community setting, helping small and medium-sized businesses find customized solutions to achieve their goals.

What financial solutions do we offer for small businesses?
Our Business Banking Department offers a variety of financial solutions for small businesses, from cash management services to cost-effective business checking accounts. We work diligently to create customized solutions for our clients to help them achieve their goals, typically centered on growth and expansion of their business.

Our latest financial solution is our BusinessFirst Express Loan. This fintech financial solution, offers streamlined financing options for businesses that are in need of quick access to funds. The BusinessFirst Express loan is available for loans or lines of credit up to $100,000, with funds available as soon as 7 business days after the application is completed.

How do these solutions benefit small businesses?
We are leveraging technology to create a better banking experience for our customers. The BusinessFirst Express Loan helps provide a quick access to capital, while Cash Management services such as Positive Pay defends transactions against check or ACH fraud.

We are dedicated to providing our customers with the resources to meet their goals – whether that is through customized solutions or listening to our customers and developing products to meet their specific needs, like the BusinessFirst Express Loan.

What success story can you share of how a business has benefited from these services?
A local nonprofit had expansion plans; however, they were struggling to find a flexible line of credit option. After meeting with members of our team, we worked with them to provide a flexible solution with customized pricing to fit their specific needs.

Not only were we able to provide them with a financial solution, we were able to provide them with a competitive suite of cash management services that would help sustain and improve their daily cash flow operations.

 

First County Bank Profile, Small Business Profile

Small Businesses Benefit from Cash Management: Meet Mario Maiorana

Maiorana, Mario

Mario Maiorana

Meet Mario Maiorana, Sales & Service Representative, Cash Management Services Department.

Tell us a little about yourself.
My name is Mario Maiorana and I am a Sales and Service Representatives in the Cash Management Services Department at First County Bank, located at 117 Prospect Street, Stamford.

My 11 years of experience with the Bank, enable me to understand our clients’ needs and recommend products and services that are best fitted for each client. The most important motivating factor for me is our customer’s success.

What is Cash Management?
Cash Management stands for solution-oriented products and services that meet our client’s needs of managing daily business processes, while maximizing cash flow and productivity.

Our Cash Management team strongly believes in the effectiveness and value of our products and you can always count on a personal, prompt and high level of service.

How do Cash Management products benefit small businesses?
Our products are designed to effectively accommodate small businesses by providing essential services such as: Merchant Services (Credit Card processing), Payroll Services, Business Credit Cards with various money saving options, Remote Deposit Capture, QuickBooks (Direct Connect),  ACH and Wire origination and Positive Pay, our fraud monitoring system.

In addition, we work closely with other departments across the Bank to deliver lending and investment solutions to aid our clients in successfully developing or expanding their business.

What is the most sought after CM product for small businesses?
Positive Pay seems to be the most sought after product Cash Management service.  Positive Pay is an anti-fraud tool that adds an additional level of security to a business checking account, to defend against check and ACH fraud.  It is quite topical, considering the high risk for fraud in today’s web-connected world.

Specific business types, such as attorneys with IOLTA accounts and non-profit organizations, are strongly recommended to have fraud protection by their auditors.  Others, particularly those who have experienced fraud in the past, are moving forward with setting up this service.

What success story can you share of how a business has benefited from Cash Management services?
A local, small law firm was referred to me. They wanted to be provided with additional information on our wire origination product.

The client was in the process of moving their business accounts to our Bank, and at the recommendation of our Stamford Office Branch Manager, I was able to have an open discussion about their previous banking experience and current service needs. Together we uncovered the tremendous value in two additional services that will help protect his business from fraud (Positive Pay), as well as an expedited payment system for vendors or clients (ACH origination).

First County Advisors/Wealth Management, First County Bank Profile

First County Bank Profile: Paul Bubniak

Paul Bubniak cropped 2Meet Paul Bubniak, Vice President, Trust & Investment Officer.

Tell us a little about yourself.
Laureen, my wife of 34 years, and I have raised 5 children together, the middle three children being triplets. The oldest four have graduated with advanced degrees and have moved on with their successful careers. My youngest son is still pursuing a University degree.

My current hobby has been “Wedding Planner” for my eldest daughter who will wed this July.  I also enjoy all sports, both as a spectator and in some cases a participant. Our annual Family “Jersey Shore” beach vacation is always a top priority and fun time for all.

What is your favorite part of your role at First County Bank?
My favorite part of my job is being out in the community, meeting different people who have a variety of financial concerns. Creating successful solutions for them is extremely rewarding, as is their appreciation and gratitude.

What is the most frequent question you receive from customers?
The most recent frequently asked questions I have been receiving lately have been political in nature, and how it relates to financial positions and the future of the stock market and global economy.  However, in general the most frequent question is: “How we can manage risk and enhance solid consistent returns?”

Do you have a favorite First County Bank moment?
Yes – my most favorite moment was when I was traveling from my home in Danbury to a client meeting in Darien when I experienced mechanical problems with my car. I was close to our Norwalk branch and called the Branch Manager for help in finding a tow truck. The manager called another member of the bank who had a friend who owned a gas station close to where my vehicle was stranded.

Within minutes a tow truck arrived for my car and a Bank employee from the Darien branch came to pick me up in Norwalk. This employee drove me back to the Darien branch just in time for my 10 a.m. meeting. We proceeded to open a significant investment management account for our client without missing a beat. That truly displayed the teamwork and culture present at our Bank – the ability to tow my car and deliver me all the way to the Darien branch for my morning appointment in time.

Bank News, First County Bank Profile, Smart Savings Tips

Interview with AITE Branch Student-Employee, Justin Blum

Justin_BlumIn September 2016, First County Bank opened a limited-access bank branch at The Academy of Information Technology and Engineering (AITE) high school in Stamford, CT. With the first school year coming to a close, we took some time to talk to one of our AITE Branch student-employees to hear about his experience working at the AITE Branch.

Justin Blum is a graduating senior at AITE and in the fall will continue his education at the University of Massachusetts (UMASS), Amherst. Here are some highlights from the interview:

What were your initial thoughts about being a student-employee of First County Bank at AITE?
Well, at first I thought it was an interesting concept – opening a branch in a high school. I then realized it would be a great opportunity for me as a student. I want to study business in college, so I knew this would be a great opportunity for me to get real experience in the “business world”.

What surprised you the most about your experience in the financial industry?
The amount of different regulations was surprising. I had never really considered the amount of regulations in place to protect not only the Bank but the customers as well. One thing I did learn was that banking is much more personable than I previously thought. I expected to crunch numbers most of the day in a stricter, more formal environment. This was not the case, much of my job centered on the customer experience and building relationships!

What’s a key educational takeaway from your experience?
I accomplished my main goal of learning about the business world – it’s a complex place. It was interesting to understand how transactions are handled between deposits and withdrawals, especially how things done today can affect something further down the road.

How will you use the skills you’ve learned in college?
I’ve learned how to think more critically. I believe I can use the complexity of the behind-the-scenes work that I’ve learned and apply it when learning new materials in college courses and better connect the dots. It’ll give me an advantage in class and the ability to help my future classmates.

What financial tip or lesson would you share with a friend or family member based on your experience?
The most important tip I would share is to save. Building a savings is something my family has always instilled in me, it was only further reinforced by working in the branch. Today many of my friends are getting their license and starting to drive – it is now much easier for us to go a spend money on things we don’t necessarily need. I’d encourage everyone to carefully track their spending and begin to set money aside in case of an emergency.

At UMASS, Amherst Justin will pursue a double major in Business and Psychology. He hopes to one day become a Human Resources Psychologist or Business Consultant. We wish Justin and all graduating seniors of AITE the best of luck in all their future endeavors!

First County Bank Profile

Get to Know Justyna Nurczyk

Justyna Nurczyk

Justyna Nurczyk

Meet Justyna Nurczyk Assistant Vice President, Branch Manager, Mortgage Loan Originator NMLS# 773376.

Tell us a little about yourself.
I currently live in Stamford with my husband and three kids. I have been working at First County Bank for the past 12 years. When I am not working, I enjoy spending time with my family. We like to play tennis and go hiking and camping on weekends.

What is your favorite part of your role at First County Bank?
The best part of working at First County Bank is my ability to make a difference and be a part of a customer’s experience. It’s a great opportunity to get to know people and help them find the best solutions for their banking and financial needs. It’s very rewarding when customers whom I’ve helped refer their friends, family or colleagues to me.

What is the most frequent question you receive from customers?
“Where is your accent from?”

What advice would you give someone looking to buy or sell in 2017?
It’s a good time to buy or sell. The interest rates are still low and the purchase market is starting to get very busy.