First County Bank Profile

#FrontlineFridays: Meet Ricky Arriaga

IMG_7761Meet Ricky Arriaga, Teller at the First County Bank West Main Street, Stamford Branch located at 1980 West Main Street in this edition of #FrontlineFridays.

Tell us a little about yourself.
I have been working for First County Bank for 2 years now. I grew up and currently live in Stamford. I enjoy watching sports mostly football and basketball, I also love listening to music and traveling to new places when I go on vacation.

What is your favorite part of your role at First County Bank?
My favorite part about my role with the Bank is meeting new customers and helping people with their banking needs and learning and growing every day.

What is the most frequent question you receive from customers?
The most frequent question I receive from the customers is if I can help them get set up with our online banking.

What is your favorite fall/autumn activity?
My favorite fall activity would have to be playing pickup football with friends and catching up with people I haven’t seen in a long time. My favorite holiday is Halloween, going out and dressing up in crazy costumes is a lot of fun.

What is your favorite First County Bank moment?
My favorite First County Bank moment was when I made my very first credit card sale; the customer was approved for $3,000.00 line of credit. It was my favorite moment because it was exciting and motivating, and it encouraged me to keep working harder.

 

First County Bank Profile

#FrontlineFridays: Meet Lily Alvarez Angeles

IMG_7740Meet Lily Alvarez Angeles, Teller at the First County Bank Prospect Street Branch located at 117 Prospect Street in this edition of #FrontlineFridays.

Tell us a little about yourself.
I am a simple person, who believes in God. I am fully convinced that God is good and that He acts every day in my family’s life. I am a wife and a mom who takes care of her family as best as possible. I have two children, Gerardo, 20, who is a junior at UCONN Stamford and Analily, 9, who just started 3rd grade at a school in Stamford.

What is your favorite part of your role at First County Bank?
What I like most about my job at First County Bank is helping customers, treating them with joy and a smile, and listening and motivating them to have a beautiful day. I love to meet customers from different places around the world. The Bank is perfect to meet a lot of people who think and act differently; as we have a diverse community.

What is the most frequent question you receive from customers?
The most frequent question I get from customers is “what is the balance in my checking account?”

What is your favorite thing to do during the fall?
My favorite activity in autumn is to go to the park with my children.

What is your favorite First County Bank moment?
My favorite First County Bank moment was when I was preparing a speech about my experience as a woman, new to this wonderful country, for the Women’s Mentoring Network.  The speech was read last year at a celebration for First County Bank Foundation’s 15th Anniversary. The best part was having the Prospect Street Branch help me perfect my speech. Our branch manager, Edens, was so over joyed with the collaboration of the speech that he bought us all lunch.

First County Bank Profile

#FrontlineFridays: Meet Wayne Eber

wayneeberMeet Wayne Eber, Customer Service Representative at the First County Bank North Stamford Branch located at 1042 High Ridge Road in this edition of #FrontlineFridays.

Tell us a little about yourself.
I was born in Chicago, Illinois and spent my early life in the suburb of Northbrook – which was known at the time for Olympic skaters. My father was a research chemist and we relocated several times in my adolescence. Consequently, I attended three different high schools and graduated from Catholic High for Boys in Memphis, Tennessee.

I went on to attend the University of Illinois at Chicago Circle for a year. I then attended Norwalk Community College, and finally got my college degree with a concentration in Business from Charter Oak College in Connecticut in 1988.

I’ve worked for several banks but my best experience has been with First County Bank. This January will be my 24th year here.

I also enjoy singing and have been working for many years with a group, “Marie’s Circle of Singers”. On occasion we perform in nursing homes.

What is your favorite part of your role at First County Bank?
My favorite part of my role at First County Bank is the customer contact and ability to offer first class service to our customers. They have certainly become family through all these years.

What is the most frequent question you receive from customers?
The most frequent question I receive is, “How many years have you been with the Bank?”

What is your favorite thing to do during the fall?
My favorite activity is traveling through the Northeast to experience the beauty of the fall foliage. My travels have largely taken me through New York State, Connecticut and Pennsylvania.

What is your favorite First County Bank moment?
I remember cruising on the Long Island Sound around the Norwalk Islands with my co-workers in the early days of when I began working for the Bank. I really enjoy my co-workers and getting to know their families, attending their weddings, etc.

First County Bank Profile

#FrontlineFridays: Meet Anna Zaremba

web-azMeet Anna Zaremba, Teller at the First County Bank North Stamford Branch located at 1042 High Ridge Road in this edition of #FrontlineFridays.

Tell us a little about yourself.
My name is Anna Zaremba and I am a Teller at First County Bank. I have been working at the Bank since October 2016. When I was 26, I earned my Master’s degree in Architecture and Urban Planning in the Bialystok Technical University in Poland. Presently, I live in Norwalk with my family. When I’m not working I enjoy field trips with my dog Rosie and my Nikon camera.

What is your favorite part of your role at First County Bank?
That’s a difficult question, because there is a lot I like about my current job. I’d say that I enjoy the responsibility and precise approach which is necessary for me to deliver extraordinary customer service for our customers. I like to carry positive emotions into the workplace and in interactions with the customers. I enjoy giving direct support to my colleagues and management in a way that really makes a difference for our customers. I enjoy the challenge that every day brings.

What is the most frequent question you receive from customers?
“How can I open an account?” And “how can I get help if something goes wrong?”

What is your favorite fall/autumn activity?
Hiking on colorful leaf-strewn trails, apple picking and making my home filled with a smell of freshly baked apple pie.

What is your favorite First County Bank moment?
The best parts of my job are meeting new people and developing great relationships with them. I love helping people with their banking needs in a knowledgeable, professional manner and guiding customers through tough everyday financial choices. It is extremely rewarding to see them leave happy.

First County Bank Profile

#FrontlineFridays: Meet Shaun Intriago

webIn this first edition of #FrontlineFridays meet Shaun Intriago. He is a Customer Service Representative at the First County Bank Summer St. Branch located at 2950 Summer Street.

Tell us a little about yourself.
I have been with First County Bank for 4 years.  Along with being a member of the First County Bank Financial Literacy Program, I am also a First County Bank Wellness Ambassador and I coach the First County Bank Softball Team.

In my spare time, I enjoy participating in run/walk events to help raise money for different charities and I have contributed to many organizations such as CancerCare, The Stamford Public Education Foundation, and P.A.W.S (pet animal welfare society) just to name a few.​  I also enjoy eating and I am a die-hard football fan.

What is your favorite part of your role at First County Bank?
My favorite part of my role at First County Bank is the interaction with customers.  Customers frequently tell us that they switched to First County Bank because, unlike other banks, we treat our customers like people and not just a number.

What is the most frequent question you receive from customers?
The most frequent question I get from customers is, “Donde esta Camilo?”

What is your favorite thing to do during the fall?
My favorite things to do during the fall are playing golf (mini-golf to be exact) and tailgating.

What is your favorite First County Bank moment?
My favorite First County Bank moment is when I can make a customer leave the bank happier than they were when they came in.

First County Bank Profile

#FrontlineFridays

We have great employees here at First County Bank; from our CEO, to our tellers, to people in the back office, we all have a vested interest in you the customer. What makes First County Bank so unique is not only our interest in the customer, but our commitment to the community. Our frontline staff is out in the community every day from standing behind the counter to volunteering at various community events.

Over the next several weeks, we have the honor of profiling the great staff we have out on the “Frontlines” in a series dubbed, #FrontlineFridays. Be sure to check-in every week as your favorite branch or customer service representative may just be our weekly profile!

For more information on Branch hours, locations or directions or to locate the branch nearest you, click here.

First County Bank Profile

First County Bank Profile: Tom Bouton

1My name is Tom Bouton.  I have worked in the bank since its name change from Stamford Savings Bank to First County Bank 28 years ago, June 1989.

I have been married for 36 years to my wife Annette, have two grown-up daughters Alyssa and Wendy, and currently a dog named Howard and a fish named Gil, all of whom reside in Stratford, CT. I spend my out of work time, long and short distance road and trail running, writing, reading, listening to a selected variety of music, and enjoying my memberships in two Irish/American clubs.

I am an Accounting Specialist in the Corporate Finance Department. While I have many responsibilities, my primary function is Cash Management. Although it isn’t as constant as others, I do enjoy working with the fellow-employees and customers I interact with, and help them as much as I can.

Well it’s summer time and though I am not really a summer person (loving Autumn the best) it is easier to run on the roads and not worry about falling on winter ice, especially when training for marathons.

My favorite bank moment?

Actually, there have been more than one of them, but I think I’d have to say the time of our complete building renovation about 8 years ago. It gave all of us and me especially, a chance to work in temporary situations alongside, across from, and/or surrounded by members of other departments. I could see and hear how they dealt with their own functions.  I got to know some of what they did.

Thanks for the memories.

Tom

First County Bank Profile

First County Bank Profile: Anna Maria Pace

AnnaMaria Pace

Anna Maria Pace

Meet Anna Maria Pace, Assistant Vice President, Branch Manager of the West Main Street Branch NMLS# 773365.

Tell us a little about yourself.
I’ve been with First County for 8 years, the last 4 years as a Branch Manager at the West Main Street office; I have been in banking for a total 34 years.   I live in Stamford with my two children and four dogs.  When I am not working, I enjoy spending time with my kids and just relaxing at home.

What is your favorite part of your role at First County Bank? 
My favorite part of my role is being able to make a difference in a customer’s life. I love getting to know people and helping them find the best solutions to their banking and financial needs.  It is extremely rewarding when customers that I have helped throughout my career continue to come back for additional banking/financial needs and refer their family and friends to me.

What is the most frequent question you receive from customers? 
“I know you can help me with this problem” or “I need your help”

What is your favorite thing to do during the summer?
I love being outdoors, going to the beach or pool, shopping and spending time with friends and family.

What is your favorite First County Bank moment?
My favorite First County Bank moments include helping a family of six (with 4 small children) close on their first home just in time for summer and closing on a very difficult home equity line of credit to help fulfill a couple’s dream kitchen.

First County Bank Profile

First County Bank Profile: David Van Buskirk

Van Buskirk,DavidSMMeet David Van Buskirk, Assistant Vice President and Business Development Officer.

Tell us a little about yourself.
I have been with the Bank for 5 years as of this month. I reside in Norwalk with my wife of almost 45 years. We have two children together, Christa and Matthew. Sports have always been a passion of mine, especially baseball and soccer. I have either played and/or coached more of my life.

I enjoy being active in my local community. Some of my involvement consists of: Past President and current Board Member of the New Canaan Chamber of Commerce, current Board Member of the New Canaan Lions Club, member of the Finance Committee for the New Canaan Nature Center as well as a volunteer for Junior Achievement.

What is your favorite part of your role at First County Bank?
My favorite part of the role I have at First County Bank is helping clients and prospects find solutions to their needs.

What is the most frequent question you receive from customers?
The most frequently asked questions I get from customers and prospects revolve around advice and solutions to their needs, and of course, “how long will it take?”

What advice would you give someone looking to start or further develop their business?
When I speak to someone looking to start a business or grow the business I usually start with a discussion of their Business Plan, moving on to projections and succession planning as well. These plans are all important during the start/growth phases of a business.

What success story can you share of how a business has benefited from a financial solution?
My favorite success story stems from my first year with the Bank. I was able to continue an important relationship with a former client, after discussions on the “community first” approach of First County Bank. This former, now current, client has become an excellent customer of the Bank with multiple accounts, a Commercial Loan and has been the source of new prospect referrals as well.

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First County Bank Profile: Jagjiwan Singh

Jagjiwan Singh

Jagjiwan Singh

Meet Jagjiwan Singh, Assistant Vice President and Business Development Officer.

Tell us a little about yourself.
I enjoy spending time with my kids – taking them to the park, playing soccer or most recently taking my younger son to the baseball diamond. On the weekends I participate at my local temple in Norwalk, where I help serve food to the community. I’m also a big fan of basketball – Go Knicks!

What is your favorite part of your role at First County Bank?
I enjoy spending time with business owners and learning about their specific business needs as well as assisting them any way I can to help their business grow.

What is the most frequent question you receive from customers?
“What are the rates and fees?”

What advice would you give someone looking to start or further develop their business?
If you’re looking to further develop your business, don’t underestimate your Business Relationship Manager. Always work closely with them, as they are experts in this field.

What success story can you share of how a business has benefited from a financial solution?
My most recent client success story relates to our BusinessFirst Express Loan. I had the opportunity of assisting a client who received a bid for a large project, but didn’t have enough funds to purchase materials. They were also limited on time, which added extra pressure to the project.  Due to the BusinessFirst Express product, we found a solution for them via a BusinessFirst Express Line of Credit and got them approved and funded within a week!