Tell us about yourself.
My name is Iliana Nikolova. I was born and raised in Bulgaria and I came to the States 14 years ago. Since then I’ve been tackling the challenges to adjust, learn and grow to become a successful person. You can find me in the dictionary under positive, funny and outgoing. My career in First County Bank started 4 years ago as a part time teller. My consistency and hard work helped me quickly move up the ladder, and for the past two years I’ve been Teller Supervisor in the Darien Branch. Now in my new role as an Assistant Branch Manager, it gives an opportunity to assist in managing a branch while mentoring and helping new hires grow into their career here in First County Bank.
What separates First County Bank from other Banks?
We offer similar products as other financial institutions, but what makes us stand out is the superior customer service that we provide to our customers. We know our customer’s name, we know their life stories, we know when they are happy or sad; we take banking up close and personal.
What excites you the most about the new Fairfield Branch?
The most exciting part of the new Fairfield Branch is the opportunity to meet new people and establish new relationships. On a personal side, my new role as an Assistant Branch Manager is exciting for me.
What’s something someone may not know about First County Bank?
Our business customers might not know that they can make a deposit through our mobile application. This feature is a convenient way to save a trip to the Bank. Also, we have fingerprint authentication for online banking which provides fast access to your account balance or transfers between accounts.
What is your favorite First County Bank moment?
My favorite First County Bank moment is the interaction with customers, being able to help them with whatever issue they are having, being able to find the answer to their questions, having them leave the branch with a smile and a comment, “Thank you very much. You are the best.”
I’m also grateful to be part of the First County Bank family which has given me the opportunity to learn and grow professionally. I have gotten to know and work with such wonderful people, who are helping me every day to achieve my career goals; without whom I would not be where I am today.