First County Bank Profile

#FrontlineFridays: Meet Iliana Nikolova

iliana1Meet Iliana Nikolova, Teller Supervisor at the First County Bank Darien Branch located at 1006 Post Road in this edition of #FrontlineFridays.

Tell us a little about yourself.
My name is Iliana Nikolova. I was born in Bulgaria, a small European country with old history and rich culture and traditions. I never thought that one day I would end up in a place called, “the land of opportunity”, but here I am!

Since then I’ve been tackling the challenges to adjust, learning and growing to become a successful person. You can find me in the dictionary under positive, funny and outgoing. I’ve been with First County Bank for 4 years, the last two years as a Teller Supervisor at the Darien Branch. I live in Stamford with my husband and two daughters.

What is your favorite part of your role at First County Bank?
My favorite part of my role at First County Bank is mostly the interaction with customers, being able to help them with whatever issue they are having, being able to find the answer to their questions, having them leave the branch with a smile and a comment: “Thank you very much. You are the best”.

Also, my new role as Teller Trainer Specialist gives me an opportunity to implement my knowledge and help new hires grow into their career here in First County Bank.

What is the most frequent question you receive from customers?
The most frequent question, “What’s my balance?”.

What is your favorite part of the holidays?
My favorite part of the holidays is Christmas Eve. The celebration of Christmas Eve in Bulgaria is ruled by traditions that are distinctly different from those Americans know. We follow Bulgarian customs closely. We invite an odd number of guests for a vegetarian meal that’s made up of an odd number of dishes.

What is your favorite First County Bank moment?
My favorite First County Bank moment was when I got promoted to a full time Teller and later on as a Teller Supervisor. I was accepted as part of the First County Bank family and given the opportunity to learn more and grow professionally. Also, I’m grateful to know and work with such wonderful people around me who are helping me every day to achieve my career goals, without whom I would not be where I am today.

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